FAQ

Frequently Asked Questions.

Below, we have outlined some of the regular frequently asked questions.

  • How do I get a quote?

    We generally provide an estimate or quotation by either the customer sending in a specification/brief and drawings by e-mail or post, or many of our customers request a member of our team to visit site to understand and look first hand at their requirements. We often find that customers are not exactly sure what they require and we therefore provide suggestions and solutions to their individual needs.
  • How do I place an order?

    If you would like to proceed with the works after receiving your quotation, you can either send a purchase order along with the quotation reference and value to hello@evivaservices.co.uk or you can contact your Eviva representative that has issued your quotation via our contact details to discuss your requirements.
  • How long before we can start?

    For new installation or planned maintenance, we generally request seven days’ notice. This can be dependent on any specialist equipment or materials required for the service.
  • What do I get on completion of services?

    Once we have completed on site you will receive the relevant documentation including test certificates where applicable and operational & maintenance information where required.
  • What is the warranty period?

    Our standard warranty / defects period is 12 months from practical completion. Should any equipment or product fail during this period, we will attend site and rectify without any cost to the client.
  • What is not covered under the warranty?

    Eviva Services Ltd do not cover the replacement of lamps under our warranty.
  • What about after care?

    It is important to us that we maintain repeat business and therefore encourage planned maintenance and testing services should the customer require this as an option.